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The word "Service"
in "Internet Service Provider" is our
mission 
statement. Being in business since 1996 has allowed us
to realize that we
are really part of (and in some cases the
largest part of) our customers' IT team.
Editing of and changes to your web site are included at no extra cost
when you host with us.
Basic search engine optimization services are included at no extra cost
when you host with us.
Additionally, despite
advances in computing technology, the "human" factor will always
be important when it comes to your company's Internet presence.
We know our customers first hand, and we believe our
customers opinion is that "smaller is better" because
of the human factor. We also believe smaller is better
when it comes to security, as there are less humans who have
access to your confidential data with a small provider. Our facility and internet
connectivity is not smaller however, as we are located
within a top notch shared data center that is connected to seven
redundant Internet backbones and that has top tier
infrastructure.
We know from personal experience that
support representatives who pass the buck with their technical support tickets
make for frustrating "ticket ping pong" experiences
that can stretch on for days.
We strive to hit the
nail on the head. We also try to avoid
the three most common complaints about IT support staff:
Impatience, jargon, and arrogance.
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We provide premium connectivity and high availability.
We are located in the Carrier Center Los Angeles building, where
our servers are
connected to Level3, AT&T, XO, Savvis, MZIMA, Cogent, and Xeex
telecommunications carriers in a redundant mix of internet
connectivity on gigabit Internet backbone fiber. Your customers
will also see your web site via the fastest route available to
them of the seven available routes.
Many of the nation's largest internet providers connect routers
to each other in our building's "meet me" room. Virtually
all the others are cross-connected one half block down the
street. Load our example customer web
sites into your browser to get an idea of the speed that we
offer, comparing them to other web sites on the Internet.
You can count on fault tolerance, speedy web site and email response
times, time saving control panels, 24 x 7 x 365 server monitoring, standby backup power
generators, industrial strength air conditioning, security
guards and key card physical access security, and high
network and server uptime.
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Savings on repeat hosting accounts. For existing customers, the rate
for repeat web site and email hosting accounts is no charge for additional personal
and non-profit organization web site hosting accounts, and $9
for additional for-profit web site hosting accounts.
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Our servers are not overworked.
Your prospective customers do not have the patience to wait
for a slow loading web site -- they will move on to the next
competitor who has a more responsive web site when they find
your site from a search engine. We
do not jam pack our servers with hosting accounts, and
we use high performance hardware only. Our target market is businesses
needing quality web and email hosting services, at a price well within
their budget, but not priced so low as to undermine the speed of
their web site pages and email messages. How busy the sites on a
server are counts as well of course -- so we
isolate high volume web sites onto additional web servers. The CPU
usage on our servers is an average of 5%.
Our mail servers run very quickly and smoothly as well, as they
are not overloaded, and have small message
queues. This means that when our customers send a message, it will be queued up for only a
second or two before
delivery. This provides our customers with a premium quality
web/email hosting that can be compared to the quality of
having their own virtual private server. If time is money, and
with as much return on investment that your company receives
from your web and email hosting at $19 per month, why would you
want to pay less?
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Our customers
win the battle regarding commercial junk
email - "Spam".
Checking spam
messages lowers productivity, and 97% of email sent on the
Internet is spam, so we have taken spam filtration seriously. One of the components
of our spam filtration system ensures that your own email addresses are not spoofed by
spammers. Another component uses multiple Realtime Block
Lists that block IP addresses of spam servers on the Internet that
have a reputation for sending spam. Another component we
use blocks spam sent from infected workstations on the Internet. We have the
most reliable anti spam system available. One that
does not produce "false positives," and one that requires little
hassle and time on our customers' part. Our customers have the
option of using their own (such as Microsoft Outlook's junkmail
filter) or our server side content based spam filtering to move
the majority of the spam that makes it past our non-content
based filtering system into their junkmail folder for quick
checking over prior to emptying their junkmail filter. The
end result is just a few spam messages will actually make it
into your inbox each day.
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We provide a webmail interface
for checking your email account when you are away from your
computer, located anywhere in the world on an internet
workstation with web browser. When you are at your computer,
the same email account is used in an email program of your
choice. Gmail webmail accounts can optionally be used on our
customers' domain name email accounts as well.
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We upgrade to the latest
and greatest operating, web server, mail server, and control
panel systems available on an ongoing basis.
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Many of our customers choose to
register their domain names through us so that they have
only one company to deal with regarding customer and
technical support for their web and email hosting as
well as their domain name registration.
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Our employees are American
citizens.
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