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We provide premium connectivity and high availability.
Our servers are collocated in a shared data center in the
Carrier Center Los Angeles building, where our servers are
connected to Level3, AT&T, XO, Savvis, and MZIMA
telecommunications carriers in a redundant mix of internet
connectivity on OC192 Internet backbone fiber. Your customers
will see your web site via the fastest route available to them
of the five available routes.
Carrier Center Los Angeles is a telecommunications hub located
in downtown Los Angeles, at Seventh and Grand, a shared data
center facility where many of the nation's largest internet
providers connect to each other. Load our example customer web
sites into your browser to get an idea of the speed that we
offer, comparing them to other web sites on the Internet.
You can count on fault tolerance, speedy web page response
times, 24 x 7 x 365 server monitoring, standby backup power
generators, industrial strength air conditioning, security
guards, and key card physical access security, along with high
network and server uptime.
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The word "Service"
in "Internet Service Provider" is central to our
mission statement. Twelve years of experience has allowed
us to realize that we are really part of (and in the smallest
cases the largest part of) our customers' IT team. Also, since we are not a large
company, we know our customers first hand, and we believe our
customers opinion is that "smaller is better" when it comes to web
site / email hosting providers due to the complexity of web site
and email hosting services. Our facility and internet
connectivity is not "smaller" however since we are located
within a shared data center. We also know from personal experience that
support representatives who pass the buck on support tickets
make for frustrating "ticket ping pong" experiences
that can stretch on for days.
We strive to hit the
nail on the head. We also try to avoid
the three most common complaints about IT support staff:
Impatience, jargon, and arrogance.
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All servers are not created equal.
We use high end components that are more
costly and consume more power than web and email servers used by
the majority of hosting companies,
using 10,000 rpm SCSI drives and dual Intel Xeon CPUs, among other high end
components. It makes a big difference. We
do not jam pack our servers with hosting accounts
either. Our target market is businesses
needing quality web and email hosting services, at a price well within
their budget, but not priced so low as to undermine the speed of
their web site pages and email messages. How busy the sites on a
server are counts as well of course -- so we
isolate high volume web sites onto separate web servers. The CPU
usage on our servers is an average of 5%, with a maximum of
35%.
Likewise, our mail servers run very quickly and smoothly as they
are no where near overloaded, having extremely small message
queues. This means that when our customers send or receive
a message, it will be queued up for only a few seconds before
delivery at a maximum, and usually within a split second. This provides our customers with a premium quality
web/email hosting that can be compared to the quality of
having their own dedicated server, at a fraction of the cost. If time is money,
and with as much benefit for the buck you get out of your web
and email hosting at $19 per month, why would you choose lower
quality hosting for your business?
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Our customers
win the battle regarding commercial junk
email - "Spam".
Checking for spam
messages lowers productivity, so we have taken spam filtration seriously.
Our custom anti spam system is comprised of different. One of the components
ensures that your own email addresses are not spoofed by
spammers. Another component uses multiple Realtime Block
Lists that block IP addresses of computers on the internet that
have a reputation for sending spam. Another component we
use takes advantage of the shortcuts large volume spammers use,
blocking messages that are not delivered properly. We have the
best anti spam technology available, and one that requires zero
hassle and time on our customers' part. It works
automatically and without human effort. By using your
email program's content based junk mail filter (such as the one in Microsoft
Outlook,) most of the little amount of spam that makes it
through our spam filters to your email account can be
sent to your "junk mail" folder in your email program for simple
checking over for valid messages. If your email
program does not have a content based junk mail filter, we have
one on our servers that you can use.
The bottom line is you will get roughly 5% of the spam that
is sent to your company's email accounts when you use our
services. 3 to 4% of the spam that gets through will be
caught by the content based junk mail filter that you use
(either our optional one or your email program's one or a 3rd
party one.) Leaving 1 to 2% of all spam sent to your email
accounts making it into your inbox.
Our
FAQ
has a large section on how to prevent spam, which is important
to know. One way is to use "contact us" form pages that
email you web site visitor questions rather than post your email
addresses on your web site. Another way is to use
free email account services when you provide your email address
for email subscriptions and online accounts.
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Server
side virus protection. We have an anti virus scanner on
our mail servers. Although everyone should use an anti-virus
software program on their workstation computer just in case,
chances are it will never
have to go to work for you.
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We provide a webmail interface
for checking your email account when you are away from
your computer, located anywhere in the world on an internet
workstation with web browser. When you are at your computer, the same email account is used in an email program of your
choice. (The webmail system could be used as your only
email program, although in this case you would only be able to
archive as many email messages as your hosting account provides,
since the mail storage would take place on our server rather
than on your workstation.)
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We upgrade to the latest
and greatest operating, web server, mail server, and control
panel systems available on a continuing basis, so that our
customers will never outgrow our services.
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Our customers have
access to answers to frequently asked questions and not so
frequently asked questions such as internet marketing tips, in
our FAQ.
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Our employees are
American citizens. Our owners are employees. |
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